Devin Gold Exploration

                                                                                                  WARRANTY RETURNS

 

 If a product is found to be defective it will be exchanged or at our option a refund will be issued.

Our policy lasts 1 YEAR. If 1 YEAR have gone by since the receipt of your purchase, unfortunately we can’t offer you a exchange or refund.

To be eligible for warranty,first contact service@devingoldexploration.com regarding the defective issue. Your item must be returned in the same condition that you received it,(clean,undamaged,unmodified)

Refunds (if applicable)
Once your warranty item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if a refund will be issued instead of exchange due to unavailability of the product in question 
If we decide to issue a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@devingoldexploration.com

Exchanges (if applicable)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at service@devingoldexploration.com and send your item to:

Devin Gold Exploration Inc.

313 - 4th Ave. Cresent

Wainwright, Alberta, Canada T9W 1A1

SHIPPING

To return your product, you should mail or ship your product to:

Devin Gold Exploration Inc.

313 - 4th Ave. Cresent

Wainwright, Alberta, Canada T9W 1A1

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We will not accept C.O.D. shipments.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Devin Gold Exploration strives to build the highest quality products possible.


Devin Gold Vortex Drop Riffle Sluices and Longtoms are manufactured from 6061 T6 Aluminum and TP 304 20 ga.Stainless steel.The Vortex plates are machined from solid 1/2 inch aluminum plate,the sides are 3 inch by 1/8 inch aluminum.The skid plate,end plate,waterfall are 20 ga. stainless steel.All hardware is stainless steel.The Bulkhead connector is Poly.


 During Manufacturing and handling the aluminum and stainless may get scuffed or lightly scratched even before it arrives at our facilities.We try our best to keep the aluminum and stainless looking its best but some blemishes are unavoidable.This in no way affects the operation of the product.  

Warranty

Devin Gold Exploration warranties the Devin Gold Vortex Riffle Sluices and Longtoms to be free of defects in manufacturing and material for a period of 1 Year from receipt of your purchase. Cosmetic blemishes are not considered defects. 

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